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Frequently Asked Questions
When will my custom shoes ship?
Shoes will be shipped within 4-6 weeks.
How can I pay?
We accept all major credit and debit cards. You can also pay using PayPal.
Which countries do you ship to?
We ship worldwide. Email email@example.com if you have any further questions.
Can I shop in-store?
Shop our Gallery located at 145 Orchard Street, New York - NY 10002.
Hours: Mondays and Tuesdays by appointment only. Wednesday-Sunday 12-7 p.m.
Email us to make an appointment: firstname.lastname@example.org
I want something special that I do not see on the website?
We can customize most colors in any way you want, shoe or boot. You can also utilize our customization tool to create your own. Email us at email@example.com with special requests and inquires. Please note, some colors like white are not possible.
Can I send in my shoes to be customized?
We do not accept send-ins, this includes newly purchased shoes.
How do I take care of or treat my custom shoes?
We suggest spraying your custom shoes with a quality suede protectant prior to wearing for the first time. Please follow the directions of the product you choose to use.
What type of Wallabee is used?
We only use authentic Clarks Wallabees.
What type of Timberland is used?
We only use authentic Classic 6-inch Construction Timberland Boots. Model #10061.
What type of dye is used?
We use real dye. The suede keeps its soft nap and shows a light and dark contrast when brushed.
I need help with my size?
Please reference our size chart. We suggest purchasing your Wallabee a half size smaller than you wear in a Nike. For example, if you wear a size 10 in a Nike, you would wear a size 9.5 in a Wallabee. We are not responsible for your size errors.
What sizes are available?
- The Wallabee Shoe is offered in Men’s sizes 5-15 and Women’s sizes 5-11.
- The Wallabee Boot is offered in Men’s sizes 5-15. We suggest that Women order 2.5 sizes down in Men’s if they want a Wallabee Boot.
- The Timberland Boot is offered in Men’s / Boys sizes 3.5-15.
I'm from a country outside of the U.S. What is my footwear size in U.S. measurements?
Please review our size chart for international size conversions. Please note that all product on the website is listed in US Sizing.
I sent an email... how long will it take for me to get a response?
The best way to contact us is via email (firstname.lastname@example.org) with questions. We promise to get back to you with a response within 24 hours Monday-Friday.
How much is shipping?
We ship all orders via USPS Priority with signature confirmation to protect and guarantee your order is delivered.
United States: $20 for the first pair and $10 for each additional pair
Outside the US: $70 for the first pair and $20 for each additional pair
United States: $25 for the first pair and $15 for each additional pair
Outside the US: $75 for the first pair and $25 for each additional pair
Gear (Laces and Tips)
United States: Flat Fee of $5
Outside the US: Flat Fee of $10
No Charge for orders that include a Wallabee or Timberland item
United States: Flat Fee of $10
Outside the US: Flat Fee of $20
Orders that include a Wallabee or Timberland item add $5
Due to our Fraud Protection Policy, all online orders are required to have identical Billing and Shipping Addresses. To minimize any fraudulent transactions, any orders with different shipping and billing addresses will not be processed and will be cancelled.
Can I rush my order?
Please understand that there are many orders before your order. The current wait time to ship orders is 4 to 6 weeks. We will make every effort to accommodate special requests when possible.